Help / FAQ

• How can I open a customer account?
  [Video follows later]

• How can I order in the online shop?
  [Video follows later]
  
  
• What can I do if I forgot my password?
  Please click on this link.
  
  
• How can I modify my order subsequently?
  If you want to modify an already done order subsequently, please contact us as soon as possible.
  Normally we ship incoming orders very quickly.
  
  
• Can you ship my order to a German DHL Packstation?
  Yes, no problem. Please fill in your "Postnummer" and the number of your "Packstation" as shipping address.
  
  
• When will I get my order?
  After shipping, we will send you an email with the DHL tracking number.
  With this number you can track your parcel on https://www.dhl.de/en/privatkunden.html.
  
  
• What are the shipping costs within and outside of Germany? How can I pay my order?
  You can find our shipping costs and payment methods on the following page: Shipping costs and payment
  
  
• How can I let ship my order to another shipping address?
  On the page during checkout process, where you enter your address, you can also enter a differing shipping address.
  Therefore please uncheck the ckeckbutton "Use Billing Address for Shipping" and choose one of your last used shipping addresses or add a new one.
  
  
• With which forwarder will you ship my order?
  Normally we send parcels with DHL.
  
  
• How long is the delivery time?
  Within Germany the delivery time is 1 to 3 days.
  
  
• Can I exchange or return articles?
  Yes, of course, as a consumer you have full rights in accordance with "Fernabsatzgesetz'.
  Detailed information you can find here: https://www.kobra.de/en/INFORMATION/Right-of-withdrawal/
  
  
• What are the costs for returning or exchanging articles?
  If you do not like a delivered product, you can return it to us according to your Right of Withdrawal.
  Accordingly you have to bear the return shipping costs.
  If you have a complaint, please contact us.
  
  
• How can I modify or cancel my order?
  Please contact us as soon as possible because we ship incoming orders very fast.
  
  
• Is it possible to ship a small order with lower shipping costs?
  Please contact us. Especially to foreign countries we try to find the cheapest way for shipping.
  
  
• What is the minimum order value?
  We do not have a minimum order value.
  
  
• Is a newsletter available which informs me about discount offers?
  Here you can subscribe to our newsletter!
  
  
• Can I pickup my order directly with you in Nürtingen?
  A pickup in Nürtingen is always possible during opening hours, for other times please contact us.
  
  
• What are your opening hours?
  Monday bis Thursday: 8:00am to 12:00am and 1:00pm to 4:00pm
  Friday: 8:00am to 12:00am
  
  
• Whom can I ask if my question was not answered here?
  Please contact us directly by:
  > Email: info@kobra.de <
  Phone: +49-(0)7022/61212